Terms & Conditions
Explorer Door website (www.explorerdoor.com) is subject to these terms and conditions. By using the website you agree to these terms and conditions. These terms and conditions do not affect your statutory rights.
Intellectual Property and Copyright
Explorer Door website content is protected by copyright, trademarks, database and other intellectual property rights. Written permission from Explorer Door is needed if you wish to reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on Explorer Door website.
Products for sale on Explorer Door website are not toys. Small items may present a choking hazard for children under 3 years old.
The door, bottle and key, and notepad comply with the US Consumer Products Safety Improvement Act of 2008 and with the Canada Consumer Product Safety Act, S.C. 2010 and the SOR/2011-17 Toys Regulation.
Wall decals are made of the highest quality vinyl and are for display/decorative purposes only. This product must be handled and used by adults only. Do not place decals within a child's reach. Supervision is required. Do not leave children unattended.
The door shape, finish and components may vary from those depicted as each item is handmade and handcrafted. The door colour on screen may vary slightly due to differing screen resolutions.
The positioning and fixing of the door is the customer’s responsibility. Explorer Door accepts no responsibility for damage created to personal property through the use, placement or fixing of the products.
Explorer Door products are made in Calgary, Canada. Components are from various countries worldwide, including but not limited to North America and Asia.
Exchange or Refund Policy
We will exchange or refund you according to our exchange or refund policy detailed below:
For an exchange or refund for all or part of your purchase, please return the item/s in their original condition and packaging within 30 business days of receipt, quoting your name, email address and contact number as well as reason for return. The original delivery charge for any order is not refundable. The new delivery charge for an exchange item will be charged at our usual shipping rates. The return delivery charge for a refunded item is the responsibility of the sender.
Please be sure to pack your items carefully for postage as we are not responsible for any merchandise damaged or lost via return delivery. We recommend registered post.
The address for an exchange or refund is:
Explorer Door, PO Box 27001 Tuscany PO, Calgary, AB T3L 2Y1
Please note that our products are not toys. They are not designed to be handled and are for display/decoration purposes only. They can break if used in a rough manner. Our exchange or refund policy does not cover breakages from rough usage.
These terms and conditions shall be governed by and construed in accordance with the laws of Alberta, Canada and any disputes will be decided only by the Albertan courts.
Shipping and Delivery
We are not liable for any loss or damage caused by third parties, or responsible for any delays in delivery due to unforeseen circumstances.
Delivery will be made to the address specified by you on the completed order form. You have the option to add special delivery requests and while we make every effort to deliver your goods according to these requests, we will not be liable if we fail to do so due to circumstances beyond our control.
International deliveries may incur import fees, taxes, customs duties or other charges applied by institutions and organizations other than Explorer Door and these are the sole responsibility of the customer.
All prices quoted on Explorer Door website are in Canadian Dollars and exclude GST. Explorer Door reserves the right to change the pricing at any time without notice.
Our checkout supports payment from all major credit cards.