How do I put my fairy door up and remove it?
We suggest poster strips or picture hanging strips. They remove cleanly, leaving no marks, sticky residue or stains. Explorer Door accepts no responsibility for damage, as outlined in our terms and conditions.
How do I put my wall decals up and remove them?
Ensure wall surface is clean, dry and smooth. Carefully remove decals from backing and smooth onto the wall. Remove wall decals slowly and gently. Explorer Door accepts no responsibility for damage, as outlined in our terms and conditions.
How are the doors made?
The doors are made in Calgary, Canada. We hand finish the wood, paint and decorate the doors individually. Each door is a little bit unique as each item is handmade and handcrafted.
Why can't I open my fairy door?
The door can only be opened by fairies with the little magic key you leave out for them.
What countries can I order from?
Currently, we accept orders from Canada and the USA.
Pricing and Exchange Rate
Our prices are in Canadian Dollars and exclude Government taxes, duties and postage. If ordering from the USA, the price will be converted using the current exchange rate applied by your credit/debit card company at the time of payment.
When will you ship my order?
We aim to post all orders within 3 days. You will be emailed if there are any exceptional delays.
What is your exchange or return policy?
We will exchange or refund your purchase according to our exchange or refund policy outlined in our terms and conditions. Please note that our products are not designed to be handled, as they are not toys. They are for display/decoration purposes only. Our exchange or refund policy does not cover breakages from rough usage.
What should I do if I do not receive my parcel? Please contact us at email@example.com within 30 days of your order and we will do our best to help. In the unlikely event of non-delivery, we are not liable for third parties.
For all other enquiries please email us at firstname.lastname@example.org and we will be delighted to help.